It might be that 5 GHz is turned off. If this is the case, you need the W-DMX™ Dongle to activate 5 GHz and access all other modes. Once you have turned that on, you won’t need the dongle again to scroll through the different modes.
Press and hold the red button firmly for 10 seconds. After that, the top 4 LEDs will start chasing. Tap the red button to scroll through the different modes. After selecting the desired mode, press and hold again the red button for 5 seconds to save the mode.
Yes, from the transmitter. But if you do that, you will unpair all receivers connected to that transmitter.
Press the red button on the transmitter for 2 seconds. The LINK LED should start blinking on both transmitter and receiver units. After they blink for 5 seconds, they will pair. Make sure the units are near each other during the pairing process. Beware that, if the receiver is already paired to another transmitter, you should unpair first.
You should first reach out to the original manufacturer. We can assist and explain how the W-DMX technology works, but we cannot support a device manufactured by a different company, even if the transmitter/receiver is an original W-DMX.
Warranty is one year from purchase or up to 18 months from production date.