Frequently Asked Questions

Wireless Solution’s product range boasts indoor as well as IP65 rated outdoor models and can be used in even the most complex lighting systems today. The only manufacturer on the market carrying a whole range of wireless equipment and accessories, even the most complex turnkey systems can be specified and supplied in their entirety by Wireless Solution. On top of our “boxed” solutions, we offer the most competitive and creative solution for OEM application. From the smallest W-DMX™ COB with a footprint of 6x6mm to the most advance dual band and soon to come triple band technology.

Products

  • Switch the unit off. Press and hold the red button, and while holding, turn the unit back on. Make sure you press the button firmly.

  • If your unit is an R-512 model, it only has a receiving function. If it’s an F model, make sure you press the red button firmly.

  • Press the red button on the transmitter for 2 seconds. The LINK LED should start blinking on both transmitter and receiver units. After they blink for 5 seconds, they will pair. Make sure the units are near each other during the pairing process. Beware that, if the receiver is already paired to another transmitter, you should unpair first.

  • Press and hold the red button for 5 seconds. After that, the LINK LED should turn off. It’s now ready to pair again.

  • Yes! If you press the red button for 5 seconds on the transmitter, and release, all connected receivers will unpair.

  • No.

  • Yes, from the transmitter. But if you do that, you will unpair all receivers connected to that transmitter.

  • Yes. All receivers have an internal memory that remembers the transmitter you connected your receiver to.

  • Yes! You can transmit up to 4 universes with an F-2 in Double-Up mode. Alternatively, you can have up to 32 transmitters on 2.4 GHz simultaneously.

  • Press and hold the red button firmly for 10 seconds. After that, the top 4 LEDs will start chasing. Tap the red button to scroll through the different modes. After selecting the desired mode, press and hold again the red button for 5 seconds to save the mode.

  • It might be that 5 GHz is turned off. If this is the case, you need the W-DMX™ Dongle to activate 5 GHz and access all other modes. Once you have turned that on, you won’t need the dongle again to scroll through the different modes.

  • Make sure you have G5 series products. Then, make sure you have the latest firmware with G5 mode enabled.

  • You need the W-DMX™ Dongle to enable RDM. Make sure RDM is enabled on all transmitters and receivers where you need RDM enabled.

  • You need to select Radio A as a receiver and Radio B as a transmitter. Link the first transmitter, in G3 Mode, to Radio A of the F-2. Then, use Radio B as a transmitter, in G3 Mode, to link it to the receivers.

  • No, currently it is not possible to use RDM as a repeater.

  • – Make sure Radio B is on. During power-up, you can enable or disable Radio B by pressing and holding the red button of Radio B on power-up.

  • Double Up Mode is a feature exclusive to G5 products, and only BlackBox, WhiteBox and ProBox F models. Make sure you update the boxes to the latest firmware with Double Up mode.

  • Make sure your transmitter/receiver has the Art-Net extension module. BlackBox and WhiteBox units do not come with Art-Net as a standard, it’s a paid upgrade.

  • Have a look at the latest manual. You should fix your PC’s IP address to an identical IP class, and then you can configure the desired IP of the box and the start universe number.

  • Not currently.

  • Make sure your G5 transmitter is in an earlier mode, like G3 or G4S. The W-DMX™ receiver might be older than G5, so you need to operate the transmitter on an earlier mode.

  • No, W-DMX™ is only compatible with other W-DMX™ devices.

  • If you have several transmitters in the same area, with omni-directional antennas, it’s more effective if you mask out the wireless channels into sections for each transmitter. For example, use odd channels for one transmitter, and even channels for another transmitter. You can do this using our W-DMX™ Dongle.

  • Make sure all antennas are rightly connected and you have line-of-sight. Make sure you’re using G3, G4S or G5 modes. Be sure that Adaptive Frequency Mask is enabled. If you know what channels are more congested, make sure you mask them out with the W-DMX™ Dongle. If the problem persists, try to move your transmission to 5 GHz.

  • Up to 8 hours as a receiver and 4 hours as a transmitter.

  • You can use rechargeable batteries on the Micro units, but they do not recharge if plugged to mains.

  • Our boxes establish a unique link with the receivers. This is very different versus other Wireless DMX systems based on multiple-universes, because we do not transmit on a specific wireless channel, but instead we utilize the frequency hopping technology. This means we can actually fit many more universes in the same space than our competition.

  • Yes and no. 900 MHz is not licensed in Europe, only allowed in the USA, Canada, Brazil, Australia and New Zealand.

  • Yes, definitely shorter than 2.4 GHz. However, we have successfully done many arena tours and large productions on 5.8 GHz, even penetrating through objects like stage scenery.

  • Great! You should look at this video.

Sales

  • Have a look at our distributors page to find our nearest dealer!

  • Please reach out to us at sales@wirelessdmx.com

  • We sell our OEM products directly, and can ship them worldwide. Please let us know the specific products you are interested in and contact us at sale@wirelessdmx.com

  • No, we do not have minimum order quantities. Prices vary on quantities, generally multiples of 100pcs.

  • Yes, samples are available for purchase.

  • Either contact our nearest distributor or reach out to sales@wirelessdmx.com

  • Warranty is one year from purchase or up to 18 months from production date.

  • You should first reach out to the original manufacturer. We can assist and explain how the W-DMX technology works, but we cannot support a device manufactured by a different company, even if the transmitter/receiver is an original W-DMX.